This section covers many of the queries received from those looking to rent our caravan holiday homes.
Please click here to contact us should you be unable to find the answer to your query below.

FAQ's for website visitors wishing to hire our holiday caravan:
Q1. Do you offer short breaks other than week breaks?
Q2. Are pets and same sex groups acceptable?
Q3. Are entertainment passes included in your price?
Q4. Are there any additional costs to the listed price?
Q5. Do you offer discounts for multiple week bookings?
Q6. How do I make a booking and do you require a deposit?
Q7. What payment methods do you accept?
Q8. Will I receive booking confirmation and how do I collect keys?
Q9. Do you offer holiday insurance?
Q10. Do I require my own linen?
Q11. At what time may I occupy the caravan on date of arrival?
Q12. How do I get there?
Q13. What will I need to bring with me?

Q1. Do you offer short breaks other than week breaks?
Due to high demand, we generally offer full week breaks only, however please contact us here to enquire regarding a short or weekend break.
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Q2. Are pets and same sex groups acceptable?
Unfortunately, due to hygiene reasons, pets are not allowed. In addition we do not accept same sex groups as primarily Quay West is a family orientated park.
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Q3. Are entertainment passes included in your price?
Optional entertainment passes are not included withiin the list prices shown on our price and availability section. For further information and a full breakdown of costs please visit the park information section.
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Q4. Are there any additional costs to the listed price?
The price is fully inclusive of mains gas and electric. We do require a £50 security deposit in addition to the listed price, however this will be refunded should the caravan be deemed free of damage incurred from the date of your arrival. Refund of the security deposit is usually made within 7 days of your departure.
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Q5. Do you offer discounts for multiple week bookings?
Please contact us here regarding any current discount offers.
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Q6. How do I make a booking and do you require a deposit?
You can make an online booking via our price and availability section by clicking 'Book Now' against the week required. A £100 deposit is required to secure the booking with the balance required no later than 28 days prior to your holiday commencement date. Please feel free to contact us by other methods regarding bookings should you wish to dicuss any issues concerning the booking procedure or have questions relating to the caravan and park facilities.
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Q7. What payment methods do you accept?
Currently, we accept Personal Cheque or PayPal methods of payment. We do not currently offer a direct credit card payment facility.
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Q8. Will I receive booking confirmation and how do I collect keys?
On receipt of the initial deposit you will receive a full confirmation pack in the post together with an acknowledgement letter. On receipt of balance payment a written invoice will be sent in the post with the relevant documentation allowing you to collect keys and passes from reception on arrival.
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Q9. Do you offer holiday insurance?
No. Personal travel insurance remains the responsibility of all occupants whether individual or as a group on the whole.
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Q10. Do I require my own linen?
Duvets and pillows are provided, however you will require your own bed sheets, duvet covers and pillow cases. In addition you will be required to bring your own towels, tea towels and cloths. In total the caravans have 4x single beds, 1x king size bed and 1x double fold-out bed to lounge area.
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Q11. At what time may I occupy the caravan on date of arrival?
You may not occupy the caravan until 4pm on the date of arrival. Please ensure the you vacate the caravan by 10am on date of departure, a representative will at such time arrive to check the van has been left in an acceptable condition, clean & tidy, and for any possible signs of damage.
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Q12. How Do I Get There?
Please refer to our park location section.
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Q13. What Will I Need To Bring With Me?
Our caravan holiday home is fully equipped with cooking utensils, crockery and cutlery. You will need to remember washing up materials, towels, tea towels, cleaning cloths and toiletries (including toilet rolls!). Duvets & pillows are provided but you will require bed sheets, duvet covers and pillow cases. To collect the caravan keys and entertainment passes from reception on arrival you must remember to bring your key release form (issued on full balance payment).
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